Playing commercial radio and/or recorded music from CDs as the On-Hold Music or Background Music in your office, store, or elsewhere is ILLEGAL, unless you have paid licensing fees.
Why? By playing commercial radio or recorded music you are "Re-broadcasting" the radio and CDs in a public venue. This is considered "public performance" and violates the law.
The radio station has already paid the licensing for you to privately hear the radio program. The same is true for CDs.
Legality and illegality stem from U.S. Copyright Laws and whether licensing fees are paid to the respective artists.
Licensing fees are paid directly to ASCAP, BMI & SESAC.
As the business owner you are responsible to make sure the music is licensed when playing the radio or recorded music.
Furthermore, your customer could hear your competitors commercial on the radio. Nothing is worse!
Customers who call you are already listening, so don't throw away the opportunity to shape your message and image.
AdVantage Telecom includes all licensing fees for our on-hold messaging and background music.
Control the content of what your customers hear by calling AdVantage Telecom at 1-877-4-ONHOLD.