How Does On-Hold Messaging Work?
Think of On-Hold Messaging as a fit, well-trained body.
STEP 1 – YOUR SCRIPT
SCRIPTS are the heartbeat of On-Hold Messaging.
We formulate the script with your help and advice to assure that our On-Hold Message puts its finger on the pulse of your product and target market.
From start to finish the SCRIPT process is a partnership. At the beginning, we will communicate with your Marketing team to learn the nuances of your target market and industry. We want to verify that our understanding of your campaign resonates with your sales force. We work in concert with your objectives.
After this process is complete, one of our creative copywriters will develop the preliminary SCRIPT.
As with all drafting, you will have full control over any necessary revisions. The SCRIPT is re-worked until we get final approval from you.
Note: AdVantage Telecom will remind you when it is time to update your On-Hold Message to keep it fresh and with new content. It's important to stay in shape.
STEP 2 – FROM SCRIPT TO VOICE-OVER STUDIO
The Voice-Over Studio is very important – this is the brain of the On-Hold Messaging process.
Here's a rule that holds true for life, Voice-Over Studios and brains: some are just better than others.
AdVantage Telecom's professional voice actors record in a number of state-of-the-art Voice-Over studios across the U.S.
These Voice-Over studios provide male and/or female voices, a mix of both, and Multi-Lingual capabilities for all your On-Hold Messaging, Web Audio, Auto Attendant, IVRU, and In-House Announcements.
STEP 3 – MUSIC IS ADDED TO THE VOICE PRODUCTION
Why music? It's like oxygen. Your Voice-Over will breathe better because of it.
All of our Music is licensed up front and perfectly legal to play behind the scenes.
You can choose music from whichever genre best fits your company: classical, country, easy listening, light jazz, new age, pop, and holiday, to name a few. Or, you can even use your own jingle.
STEP 4 – EQUIPMENT
Using the right equipment is like having strong legs to carry your Voice-Over message from point A to point B.
Our digital Equipment – The SalesBooster™ – is manufactured in the USA.
Be assured our Equipment Warranty is the strongest in the industry and sets us apart from our competition.
The Equipment comes in some different forms which can deliver your On-Hold Messages in 3 distinct ways:
Automatic Internet Updates from our Computer to your Equipment: Out of Site, Out of Mind / Hands Free / Always working 24-7 with no breaks / behind the scenes automatic updating.
E-mail Updates from Our Computer to Your Computer. The On-Hold Message is downloaded to a Flash Drive and plugged into the Sales Booster.
CD's are mailed to you and you insert it into the Equipment. You turn the Equipment "On" and adjust the volume.
STEP 5 – TECHNICAL SUPPORT
Our technical support allows you to function with a healthy central nervous system.
Need help with equipment installation, phone compatibility, or download questions and other technical issues? Call us. We're available.
Monday through Friday
8:00 a.m. to 5:30 p.m. EST
STEP 6 – CUSTOMER SERVICE
Our Customer Service is like the skin protecting you when all the typical resources seem to fail. Rest assured you will be covered.
At AdVantage Telecom our philosophy is: "The Customer is Always Right." With that in mind, you can bet that our Customer Service is the best in the industry.
We will do what we say and not make promises we cannot keep!
© 2022 AdVantage Telecom, Inc.